Customer comments 
Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 6,378. Below are the most recent:
The latest 25 comments are being displayed. To view all 6,378 comments click here.
| Good |  | 24 | Average |  | 0 | Poor |  | 1 |
Good | Thursday the 2nd September 2010 at 14:22 Same as always the best in the industry. Thank you. |
Good | Thursday the 2nd September 2010 at 11:54 Very quick service, dealt with my issue within moments. Fantastic service |
Good | Thursday the 2nd September 2010 at 10:30 A throughly interesting meeting for a Cosoa registered caravan park requiring controlled access. Dave Smith clearly explained the benifits of Net2U Vs standalone system and listed the required parts to complete task. A key selling point that was exceptional was that Dave offered to return to customer and give them training on the Net2U software - I think this level of support sold Paxton to the customer - Will update on customer response.. My initial impressions- Very pleased with support as my knowledge of door access is zero! Many thx Max Pritchard |
Good | Thursday the 2nd September 2010 at 10:06 Jonathan was very professional and helpful, he resolved my issue immediately. Thank you. |
Good | Wednesday the 1st September 2010 at 23:10 Once again a very informative course using this versatile equipment. many thanks Alan and Ian |
Good | Wednesday the 1st September 2010 at 18:36 Service was first class |
Good | Wednesday the 1st September 2010 at 16:56 Spoke to Nick Derbyshire who explained the options, prepared a quote and sent it. It arrived before I put the 'phone down. Impressive! In order to improve, you will need to read my mind before I contact you, then we can cut out the 'phone call. |
Good | Wednesday the 1st September 2010 at 16:53 I had a problem loading my net2 access control, tech support diagnosed the problem and gave easy step by step instructions to rectify the issue. cheers guys. |
Good | Wednesday the 1st September 2010 at 15:11 I received a prompt reply to my original e-mail and when I phoned I spoke with Kerri Williams who was extremely helpful. Very happy with the service and advice I received. |
Good | Wednesday the 1st September 2010 at 12:50 Always helpful and a credit to Paxton |
Poor | Wednesday the 1st September 2010 at 10:39 Paxton are useually quite confident and offer the right technical advise. On this occaission, the lady I spoke to was unsure and at first insisted that the database cannot be backed up automatically. I had to push a little, asked her to check with someone else, then she said it was possible. Now, I dont expect everyone to know every little detail on the ins and outs of a particular system, however I do expect that support operators need to seek advise from others when they do not know and not just try and fob someone off! This jhas knocked my confidence in Paxtons support. Carl Samm Fortress Alarms UK Ltd Abingdon Oxfordshire |
Good | Wednesday the 1st September 2010 at 09:45 It was like a breath of fresh air dealing with Paxton, helpful, efficient and polite. The service was excellent - thank you. |
Good | Tuesday the 31st August 2010 at 22:27 very helpful |
Good | Tuesday the 31st August 2010 at 20:42 Yet again, another simple & efficient answer to what I thought was a difficult problem! |
Good | Tuesday the 31st August 2010 at 18:12 Dave Smith has been exceptionally helpful, with a very difficult installation |
Good | Tuesday the 31st August 2010 at 14:32 Just a general enquire re Net 2 and door monitoring when held open ie letting people in with out swipping the reader. |
Good | Tuesday the 31st August 2010 at 11:56 Great service and pain free - thank you |
Good | Sunday the 29th August 2010 at 10:34 There should be an 'excellent' box above as the service I receive from Paxton is always excellent |
Good | Friday the 27th August 2010 at 13:22 Verry happy with Paxton's support every time I call. And again today it was painless. |
Good | Friday the 27th August 2010 at 11:12 charming lady very helpful |
Good | Thursday the 26th August 2010 at 19:46 excellent, as ever. gets a bit boring after a while! I ring with a problem; you answer it; job done! |
Good | Thursday the 26th August 2010 at 18:39 Absolutely brilliant help, following very clear instructions I easily and quickly set up the areas and anti passback function for our new entrance turnstiles. Thank you. |
Good | Thursday the 26th August 2010 at 17:12 excellent service, really helped us out! |
Good | Thursday the 26th August 2010 at 17:02 Quiry on a problem sorted straight away many thanks Ian |
Good | Thursday the 26th August 2010 at 09:05 Very prompt, courteous and responsive |
