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I called Paxton Technical Support as I've just taken over the management of a residential site that has thirteen doors individually controlled and I'd run out of fobs for two of the doors. Whilst I'm slightly better than a 'technophobe' (although not much better) I understood how to add an additional batch of fobs to an existing door, but did not have a clue what to do for another door where I had no active enrolment card. The explanations were easily understood by this layman, and whilst I started the process with trepidation, I'm actually looking forward to next week's call and eventually resolving the issue.


Helpful and polite - thank you.


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