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Customer comments


Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 24,650. Below are the most recent:

The latest 25 comments are being displayed.
  • good (24)
  • average (0)
  • poor (1)

good
Friday the 17th August 2018 at 13:25
Jamie was extremely helpful on the phone and seemed very knowledgeable about the products and I look forward to receiving the information from him along with a list of fitters.

good
Friday the 17th August 2018 at 11:20
Excellent as always, quick response

good
Friday the 17th August 2018 at 10:43
Very helpful

good
Thursday the 16th August 2018 at 18:16
great service, had not worked on a net 2 for a while so was a bit rusty. help desk very patient. 5 stars

good
Thursday the 16th August 2018 at 17:42
Always a pleasure dealing with Paxton.

good
Thursday the 16th August 2018 at 17:16
It was good to meet with your commercial manager and chat about various options for using Paxton. We've been quite pleased with the basic access control systems that we have installed in some of our premises and I am keen, as the Security Manager, to introduce a level of uniformity across the patch. This will mean that we can use a single card or fob for each of our buildings and staff who work at various sites will be able to access them without the bunch of cards / fobs that some carry around with them. Eventually it is hoped that we will be able to start to use some of the networking capability of these systems and therefore be able to use them to control multiple buldings across the county.

good
Thursday the 16th August 2018 at 13:57
We had a very interesting and enjoyable meeting with you guys and are very impressed with the Net2 solution Thank you

good
Thursday the 16th August 2018 at 13:31
Call answered swiftly and query delt with efficiently.

good
Thursday the 16th August 2018 at 11:04
Fantastic service, all questions answered. The move of the Net2 server was nice and smooth!

good
Wednesday the 15th August 2018 at 17:05
Clear, concise information, professional but friendly.

good
Wednesday the 15th August 2018 at 15:58
Very helpful as always from the team. Called 3 separate times, spoken to 3 agents but all onew my issues due to having notes

good
Wednesday the 15th August 2018 at 15:33
Nick knowledge and presentation skills were excellent. The client we were presenting to was very impressed and we now have an opportunity to show the client a working system with time and attendance which is very important to the client. Nick has provided the address of such a site which we can take the client to. When i get the dates for this we would be grateful if Nick could again be involoved.

poor
Wednesday the 15th August 2018 at 15:28
My customer (NBE Fire and Security) received a free unit directly from Paxton. This turned out to be faulty so he wanted to get a replacement. Paxton have then told my customer they need to go through Norbain to get the replacement. The order wasnt anything to do with us so why would we need to sort out the returns?

good
Wednesday the 15th August 2018 at 11:51
Thank you for your support today, issue was resolved quickly and without fuss.

good
Wednesday the 15th August 2018 at 11:45
Aways attentive with pro-active engagement +sound knowledge/advice.

good
Wednesday the 15th August 2018 at 11:35
very helpful

good
Wednesday the 15th August 2018 at 10:15
Technical support when you need it , not some impersonal ticket system . Excellent products

good
Wednesday the 15th August 2018 at 00:00
As a ageing engineer with years of experience, when a situation occurs which I can’t work out, it’s great to have a non condescending technical support to help you solve it. Every day is a learning day. Many thanks Paxton support.

good
Tuesday the 14th August 2018 at 22:41
VERY POLITE PROFESSIONAL AND PATIENT

good
Tuesday the 14th August 2018 at 20:18
Daniel gave excellent customer support.

good
Tuesday the 14th August 2018 at 16:45
Always helpful and easy to reach, a godsend for us engineers! Thank you

good
Tuesday the 14th August 2018 at 15:03
My Meeting with Tim was very informative and showed me many new options that might be beneficial for our company. Amazing customer service. Thank You

good
Tuesday the 14th August 2018 at 13:23
Customer service was good. However, it is a shame the system does not allow for users to create reports using the fields that they want. This seems very old fashioned considering a simple database like Microsoft Access allows for this in a user friendly way.

good
Tuesday the 14th August 2018 at 10:47
Very welcoming, knowledgeable and helpful and patiently guided me through the processes required.

good
Tuesday the 14th August 2018 at 06:18
Great understanding of the product to ensure what I was hoping to achieve was possible. Many, many thanks

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