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Customer comments


Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 25,426. Below are the most recent:

The latest 25 comments are being displayed.
  • good (24)
  • average (0)
  • poor (1)

good
Monday the 22nd October 2018 at 22:20
Tim is very knowledgeable and helpful.

good
Monday the 22nd October 2018 at 22:13
The gentleman I talk to on the phone was very polite and professional, he answered all of my questions and also informed me that if I had any other issues in the future to be sure and call back.

good
Monday the 22nd October 2018 at 20:51
Extremely Polite and very helpful.

good
Monday the 22nd October 2018 at 20:42
Quick, to the point, and solved our issue. Couldn't ask for more.

good
Monday the 22nd October 2018 at 18:53
As helpful and professional as always.

good
Monday the 22nd October 2018 at 15:21
Excellent professional support as usual.

good
Monday the 22nd October 2018 at 14:55
As usual first class response and support

good
Monday the 22nd October 2018 at 14:49
Always have had a great experience when contacting support.

good
Monday the 22nd October 2018 at 14:16
Thanks Robin, Very helpful, Thank you...............

good
Monday the 22nd October 2018 at 13:53
Very helpful. Polite and friendly approach. Explained the process, good time was taken to go through details and successful outcome. What more can you ask. Thanks you.

good
Monday the 22nd October 2018 at 13:43
User knew everything I asked and sent a helpful email with engineer details local to me

good
Monday the 22nd October 2018 at 11:56
Operator was very patient and helpful.

good
Monday the 22nd October 2018 at 11:25
Outstanding support and quick to help.

good
Monday the 22nd October 2018 at 08:32
The operative I spoke to was extremely helpful and resolved the issue after carrying out some clear and concise troubleshooting steps. Many thanks

good
Sunday the 21st October 2018 at 23:23
Tim Clark is always available and his product knowledge stellar

good
Sunday the 21st October 2018 at 03:18
Tech was friendly and knowledgeable. He gave me just the information I was after, and volunteered some additional info I plan to put to use.

good
Sunday the 21st October 2018 at 00:52
Tim is always professional and knows his products always a pleasure working with Tim.

good
Friday the 19th October 2018 at 21:39
Very good response, look forward to working with Paxton more in the future.

good
Friday the 19th October 2018 at 20:31
great as always.

good
Friday the 19th October 2018 at 14:52
anytime I have ever called tech support they are always veryhelpful and have always been able to resolve my issues. You guys have the best techsupport I have ever called for support on a product

good
Friday the 19th October 2018 at 14:15
Paxton technical support has always surpassed my expectations and this time was no different, helpful, polite and knowledgeable everything you could ask for.

poor
Friday the 19th October 2018 at 13:49
I had some technical software issues which were dismissed with re-install net2 and install windows updates. I got the backups working myself by manually running the scheduled task. Turns out it was conflicting with another VSS backup. The Net2 Online menu is still not available even though windows updates are installed, but the helpdesk person couldn't tell me what update was needed to enable this option.

good
Friday the 19th October 2018 at 12:08
Helpful and polite on phone

good
Friday the 19th October 2018 at 11:52
Great service from the tech advisers, always knowledgeable and efficient. Thank you for the support!

good
Friday the 19th October 2018 at 11:22
Mistte een beetje meer van de Entry, maar ik begrijp ook dat de dag dan wel heel lang wordt.

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