Employment vacancies

Internal Applications Developer

Department: IT

Location: Brighton, United Kingdom

You will play a key role within the I.T. function in the continued maintenance, support & development of Paxton’s bespoke applications infrastructure. You will be required to assist business users and stakeholders in the creation of robust, efficient and user friendly applications across a variety of different technologies and languages that meet the ever-changing needs of a dynamic and growing organisation. As part of a small development / administration team, work with great autonomy to deliver outstanding and consistent levels of support and development in a fluid and high pressure multi-site environment..

Key Responsibilities
  • To use industry standard development methodologies to develop full software lifecycle applications
  • To provide business analysis to assist business stakeholders in determining their requirements
  • To work with business stakeholders to understand their requirements & produce necessary functional and technical documentation
  • To ensure appropriate User Acceptance Testing (UAT) takes place prior to code being migrated to the Production (Live) instance
  • To support, maintain, enhance and when necessary re-write existing legacy applications which currently number approximately 130, but also include key external facing applications such as a corporate Extranet and web sites
  • To be able to readily move between technologies and languages as highlighted within the applications development section
  • To provide users with business support as required enabling them to make the most efficient use of the Internal Applications at their disposal.

Skills & Experience
  • Previous experience of delivering web based applications in the following languages / technologies: Strong C# developer(Entity Framework 6, Linq), Strong T-SQL SQL Server and Web UI Front ends ( HTML5, CSS, Javascript, JQuery)
  • Ability to plan and prioritise work and to deliver work to deadlines
  • Excellent verbal and written communications skills
  • Although most of our front ends are developed with AngularJS, this can be taught in-house but it would be an advantage to have experience in using it.

How to apply: If you are interested in this position please send your CV to

Product Support Technician

Department: Support

Location: Brighton, United Kingdom

Our Support team in Brighton are renowned for providing an exceptional standard of support and are proud to display our customer feedback on our website unedited. As a Product Support Technician you will be the first point of contact for all enquiries and requests for assistance from our global partners and customers, ensuring they have the crucial information and help they need to install and use our products. Should you have genuine interest in technology and want to build a career with a market-leading global design and manufacturing organisation, you may be perfect for our fast-paced support team

Key Responsibilities
  • Respond to customer enquiries through different communication channels
  • Provide advice and solutions for access control, building intelligence and door entry products
  • Collaborate and troubleshoot with partners to ensure minimal disruption to business
  • Capture insights for product research, development and marketing purposes
  • Work closely with our development team and test new products before launch
  • Consistently record accurate information on the nature of a challenge to ensure a smooth transition between agents and sustain a high level of quality

Skills & Experience
  • Have exceptional verbal and written communication skills
  • Demonstrate a winning attitude and passion for technology
  • Show strong problem solving and analytical abilities
  • Multi task and manage a high volume of enquiries simultaneously
  • Empathise with customers and remain calm in a busy environment
  • Have a proven record of customer service and/or technical support

How to apply: If you are interested in this position please send your CV to

Product Specialist

Department: Product Management

Location: Greenville, SC, United States

Join our Product Management team based in our Greenville, SC office where you will play a pivotal role ensuring customer information is always current and the product offering meets the customer’s needs. The Product Specialist for Paxton Inc is responsible for assisting the Product Management team in all aspects of administration relating to product information and documentation. There is also the requirement for early stage market research into new and existing product areas. This role will require you to travel at least 25% throughout the year which will likely include some international travel to our offices in the UK.

Key Responsibilities
  • Documenting feature requests and requirements for the product portfolio, as it relates to the US market, from the field
  • Monitor and respond to incoming enquiries via the Product Management email group
  • Technical and functional research into existing and new product areas
  • Assist with the administration of software and hardware language translations
  • Assisting Product Management team with the preparation and communication of new product launches, product changes, and product discontinuances
  • Follow up on actions and items related to specific products and features
  • Assist with the ongoing maintenance and administration of the product portfolio
  • Perform alpha phase testing of new hardware and software
  • Perform integration testing related to 3rd party integration partners with Paxton’s systems

Skills & Experience
  • Excellent communication skills, both written and verbal
  • Excellent skills using Microsoft Office, especially Outlook, Word and Excel, PowerPoint
  • Very organized and capable of working independently with thorough attention to detail
  • Hardworking and self-motivated
  • Ability to research broad areas and consolidate information into condensed reports
  • Have a technical background and experience working with various low-voltage systems
  • Some experience of running effective voice of the customer campaigns

How to apply: If you are interested in this position please send your CV to

IT Support Technician

Department: IT

Location: Brighton, United Kingdom

Join our team based in Brighton where you will play a key role within the I.T. function in the continued maintenance, support & development of our I.T. infrastructure. You will be required to assist business users both in the UK and our International offices, ensuring that the technology infrastructure that supports them in the completion of their duties is appropriate & robust. This is an opportunity for an individual looking to work in a varied role where no day is the same and be given the chance to develop your technical skills.

Key Responsibilities
  • Assist with the administration of the companies I.T. infrastructure
  • Carry out take responsibility for the daily backup routines and their validation
  • To maintain helpdesk ticket records for all assigned faults & issues
  • To provide first line hardware, commercial applications and network support
  • To deal with second line support issues as far as possible & ensure appropriate escalation to other I.T. resource if unable to resolve in a timely manner
  • To provide end user coaching with regard to PC based packages such as word, Excel etc.
  • To carry out the installation of hardware & software as required, ensuring that license compliance is adhered to
  • To undertake any I.T. project based work that is within your scope of expertise.

Skills & Experience
  • Previous Helpdesk / 1st Line Support experience
  • Strong knowledge of Microsoft products and Operating Systems
  • Understanding of PC hardware set-up & configuration
  • Excellent communicator with good interpersonal skills
  • Basic understanding of network troubleshooting, Active Directory and Exchange experience
  • Team player with a flexible approach

How to apply: If you are interested in this position please send your CV to

Account Executive

Department: Sales

Location: Midlands, United Kingdom

The Account Executive will be home based to cover the Midlands region where you will be responsible for sales and providing effective face to face support and assistance to installation companies in the UK. You role will also involve keeping distributors focussed, making sure they have adequate stock and dealing with problems as they arise. Should you be someone that is currently in an inside sales role and looking to build a career as a field based Account Manager, then apply now.

Key Responsibilities
  • Achieve regional sales targets, develop the commercial aspect of Paxton’s business and maintain costs by monitoring and driving activity both remotely and in person
  • Promote new products and services to new and existing customers, motivating the distribution network to execute on a high intensity, on-going plan of activity to develop sales across all assigned distributors
  • Manage and develop relationships at all levels with existing and new distributor accounts (this will include daily, weekly and monthly calls as well as personal visits) and, if assigned to Distribution Management Responsibilities, to devise and implement commercial strategies with distribution to encourage growth
  • Provide sales and commercial product support to installers, including telephone, email and site visits where appropriate and submit meeting reports after meeting with installers or distributors
  • Monitor market trends, economic conditions and computer activity; reporting significant variations to the Field Sales Manager
  • Provide monthly reports on sales projections, costs, timescales, activity and support and compile and analyse sales figures and keep the Paxton extranet sales projection system up to date
  • Travel outside of the immediate territory including overnight stays when required by the Company
  • Attend weekly conference calls and quarterly sales meetings and additional team meetings and training as required and to attend meetings with other Company functions necessary to perform duties and aid business and organisational development.

Skills & Experience
  • A proven track record in technical / IT / security sales environment
  • A strong understanding of account management with the ability to encourage and inspire other sales professionals
  • Good experience meeting sales targets
  • Ability to meet challenging objectives in a fast-paced, pressurised environment
  • Excellent communication skills (including training and presentation skills)
  • Ability to meet the travel requirements for the position

How to apply: If you are interested in this position please send your CV to

Manufacturing Engineer Team Leader

Department: Manufacturing

Location: Eastbourne, United Kingdom

Join our manufacturing team based in our Eastbourne office where you will lead the manufacturing engineering function on a day to day basis and deputise for the Operations Engineering Manager in their absence. In addition, this role supports the processing of the company’s existing and new product ranges and the further development of the LEAN Manufacturing culture, focusing on continual improvement, elimination of non-value added waste from business process.

Key Responsibilities
  • As an Electronics specialist, to lead, manage and motivate the manufacturing engineering team. Provide coaching and mentoring to the team for their personal development and effectiveness
  • To own and deliver through the team the essential activities needed to keep the factory production floor operations working (e.g. test jig maintenance, updating product build instructions, returns processing, etc)
  • Evaluate manufacturing processes by applying knowledge of product design, soliciting observations from operators, researching and discussing with equipment vendors
  • Improving manufacturing efficiency by analysing and planning workflow, space requirements and equipment layout
  • To take the lead providing advice and experience with respect to problem-solving within the department
  • Assist with generating and monitoring key performance indicators (KPIs) for the measurement of performance with respect to Quality, Cost, and Delivery
  • Act as a key member in a New Production Introduction (NPI) Team to enable a seamless transition of new products from design to manufacturing.

Skills & Experience
  • Able to diagnose manufacturing and design faults in related field to component level
  • Excellent communication skills (written and oral)
  • Strong team building and management skills
  • Educated to Degree level in Electronics or equivalent experience (e.g. HND + >5 years’ practical experience)
  • Expert in PCB design / technology / processes with a good understanding of industry best practice
  • Good electro / mechanical assembly process experience
  • Solid recent experience in a similar role and managing and developing a team
  • Quality Management Systems and NPI

How to apply: If you are interested in this position please send your CV to

Product Support Team Leader

Department: Product Support

Location: Brighton, West Sussex

Join our product support team where you will be responsible for identifying any training or development needs within the team and to supervise the behaviours of team members. You will be highly focussed on ensuring the teams provide a world class service to customers, ensuring that Service Level Agreements are adhered to and Key Performance Indicators are met at all at times.

Key Responsibilities
  • To encourage, support and motivate team members to improve customer satisfaction and create a customer focussed culture. This includes is achieved through holding regular one-to-one meetings, appraisals, probationary review meetings and addressing any issues through provision of additional support or a development plan.
  • Improve team communications and ensure that product and technical knowledge is shared amongst all members of the team.
  • Work with the Support manager to obtain performance data, identify trends in coaching and training requirements and take action as appropriate
  • Analyse performance data to ensure adherence against departmental Key Performance Indictors (KPIs).
  • Work with the Product Support Coach to routinely evaluate and identify knowledge gaps and training needs within the team to ensure continuous improvement, Keep accurate records of all developmental and performance management processes for all team members.
  • Handle escalated calls, complaints, questions and queries or overflow as necessary
  • Seek to continually improve the services provided by Support through working with customers to shape and improve services, listening to ideas from colleagues and developing existing talent within the team.

Skills & Experience
  • Experience managing/supervising a small team in a call centre environment
  • Excellent verbal and written communication skills
  • Some experience or a keen interest working with technology
  • Ability to plan and prioritise your workload and the workload of others to meet performance targets and monitor progress
  • Able to coach and mentor others and encourage development

How to apply: If you are interested in this position please send your CV to

Project Manager

Department: Development

Location: Brighton, West Sussex

Join our team in Brighton where you will be involved with managing complex building intelligence and access control development projects. Projects will fall into breakthrough technology studies, new technology product development, product enhancements and improvements, regulatory and obsolescent/ maintenance categories. You will also be responsible for a team of engineers, setting objectives, conducting appraisals and one-to-ones, and providing guidance and mentoring when needed.

Key Responsibilities
  • Plan and manage the project to meet Product time-to-market and cost targets to the agreed standards.
  • Present regular progress reports, and to escalate any issues for resolution to the Project Steering Group
  • Work with the Program Teams to achieve Phase Reviews in accordance with project engineering process
  • Work with Principal Engineers and other key managers within the department to plan future staff, skill, and tool requirements
  • Produce when required accurate project estimates of material costs, obtain necessary approval for this expenditure and manage the actual spend against the approved limit..

Skills & Experience
  • Solid experience in project management experience with track record of delivery ideally in a technical role but not essential
  • Good communication and presentation skills; confident in front of project teams and executives
  • Strong management and leadership experience a builder and empower of people
  • Proficient in the use of related tools (e.g. MS Office, PowerPoint, Project)
  • Qualification in project management e.g. APMP, Prince II practitioner.

How to apply: If you are interested in this position please send your CV to

HR & Payroll Administrator

Department: HR

Location: Brighton, West Sussex

Join our HR team based in Brighton on a fixed term 12 month contract to cover maternity where you will be supporting the team to deliver a high quality, professional HR Service. You will manage the new starter and induction process for all employees, administer payroll changes and the management of the many benefits offered by the Company. Please note this role will require you to travel to our factory in Eastbourne at least once a week.

Key Responsibilities
  • Act as the first point of contact for all HR and Payroll related queries and to regularly monitor the HR and Payroll inboxes; re-directing or escalating any issues to another member team where necessary.
  • Data entry relating to the payroll process, including variable pay elements such as overtime, bonuses, statutory payments, and other deductions
  • Check payroll reports for accuracy and undertake spot checks of calculations relating to salary changes, changes to hours or costs of benefits etc.
  • To work closely with other members of the team to ensure the effective administration of the new starter process. This will include the preparation, distribution, and recording of accurate, timely pre-employment paperwork and the development and delivery of a world-class induction
  • Support the management of Company employee benefits such as company cars, loan schemes, gym memberships, health schemes and pensions, this includes acting as the first point of contact for employee queries or applications for staff benefits and processing requests through payroll..
  • To co-ordinate room bookings and invitations to training, workshops, or meetings on behalf of the HR Team and to contribute to the delivery of training, workshops, or meetings as and when required
  • To take contribute to the development and maintenance of the HR database; ensuring timely and accurate information is accessible and all information is stored in accordance with employment and data protection legislation.

Skills & Experience
  • CIPD level 3 or working towards (or equivalent experience)
  • Knowledge of Auto-enrolment, salary sacrifice schemes and best practice in relation to benefit administration
  • Some payroll administration experience and general HR administration
  • Experience of providing management information in oral, statistical, and written form (proving reports, training, and other information with clarity
  • Excellent verbal and written communication skills

How to apply: If you are interested in this position please send your CV to

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