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Technical Customer Service Advisor

Department: Support

Location: Brighton, United Kingdom

Our Support team in Brighton are renowned for providing an exceptional standard of support and are proud to display our customer feedback on our website unedited. As a Technical Customer Service Advisor you will be the first point of contact for all enquiries and requests for assistance from our global partners and customers, ensuring they have the crucial information and help they need to install and use our products. Should you have genuine interest in technology and want to build a career with a market-leading global design and manufacturing organisation, you may be perfect for our fast-paced support team

Key Responsibilities
  • Respond to customer enquiries through different communication channels
  • Provide advice and solutions for access control, building intelligence and door entry products
  • Collaborate and troubleshoot with partners to ensure minimal disruption to business
  • Capture insights for product research, development and marketing purposes
  • Work closely with our development team and test new products before launch
  • Consistently record accurate information on the nature of a challenge to ensure a smooth transition between agents and sustain a high level of quality


Skills & Experience
  • Have exceptional verbal and written communication skills
  • Demonstrate a winning attitude and passion for technology
  • Show strong problem solving and analytical abilities
  • Multi task and manage a high volume of enquiries simultaneously
  • Empathise with customers and remain calm in a busy environment
  • Have a proven record of customer service and/or technical support


How to apply: If you are interested in this position please send your CV to recruitment@paxton.co.uk.





Customer Service Team Leader

Department: Product Support

Location: Brighton, West Sussex

Join our product support team where you will be responsible for identifying any training or development needs within the team and to supervise the behaviours of team members. You will be highly focussed on ensuring the teams provide a world class service to customers, ensuring that Service Level Agreements are adhered to and Key Performance Indicators are met at all at times.

Key Responsibilities
  • To encourage, support and motivate team members to improve customer satisfaction and create a customer focussed culture. This includes is achieved through holding regular one-to-one meetings, appraisals, probationary review meetings and addressing any issues through provision of additional support or a development plan.
  • Improve team communications and ensure that product and technical knowledge is shared amongst all members of the team.
  • Work with the Support manager to obtain performance data, identify trends in coaching and training requirements and take action as appropriate
  • Analyse performance data to ensure adherence against departmental Key Performance Indictors (KPIs).
  • Work with the Product Support Coach to routinely evaluate and identify knowledge gaps and training needs within the team to ensure continuous improvement, Keep accurate records of all developmental and performance management processes for all team members.
  • Handle escalated calls, complaints, questions and queries or overflow as necessary
  • Seek to continually improve the services provided by Support through working with customers to shape and improve services, listening to ideas from colleagues and developing existing talent within the team.


Skills & Experience
  • Experience managing/supervising a small team in a call centre environment
  • Excellent verbal and written communication skills
  • Some experience or a keen interest working with technology
  • Ability to plan and prioritise your workload and the workload of others to meet performance targets and monitor progress
  • Able to coach and mentor others and encourage development


How to apply: If you are interested in this position please send your CV to recruitment@paxton.co.uk.





Electronics Engineer – Production Test Systems

Department: Manufacturing

Location: Eastbourne, United Kingdom

Join our team in Eastbourne where you will support the manufacturing of the company’s existing and new product range through generating effective engineering information, systems, and manufacturing processes. You also implement a successful LEAN manufacturing culture, focussing on continual improvement and elimination/reduction of all wastes by educating the business and removing non-value add waste from business processes.

Key Responsibilities
  • Design, develop, implement, and maintain processes to support test systems for new and existing products
  • Provide a rapid response to fault reports from production, working to diagnose and fix problems with the ability to fault find to board level
  • Provide support to project teams for New Product Introduction (NPI)
  • To work as part of a project team to prepare in-house test benches to test our product range
  • Operate scheduled maintenance and calibration activities to minimise test equipment down-time and be prepared to work flexible hours to minimise system down-time
  • Translate design briefs from internal customers to effective solutions
  • Produce documentation to support new designs and processes as determined by company procedures and project requirements
  • Work within pre-determined project plan timescales and costs.


Skills & Experience
  • Schematic capture and Printed Circuit Board (PCB) layout skills (Proteus & Cadence)
  • HND in Electronic Engineering or equivalent experience
  • Some experience with Firmware, (C/C++, Assembly) and some Software (.NET/C#), Python and Linux
  • Knowledge of testing surface mount technology (SMT) boards.
  • Excellent verbal and written communication skills.


How to apply: If you are interested in this position please send your CV to recruitment@paxton.co.uk.





Electronics Design Engineer

Department: Development

Location: Brighton, United Kingdom

Join our team based in Brighton where you will be responsible for delivering electronic engineering support to the development of our products. You will be self-driven to deliver fast, accurate designs working effectively alone or within teams. The Electronics Design Engineer will also be able to apply technical expertise effectively, and present to project teams and junior staff.

Key Responsibilities
  • Formulate and analyse high level requirement to develop engineering solutions
  • Create detailed engineering work plans and requirements/specifications
  • Provide detailed electrical and electronic engineering designs to meet project requirements and timescales
  • Provide design maintenance support of critical issues such as obsolescence
  • Ensure that designs are properly verified according to engineering procedures and comply with relevant regulatory standards
  • Approval of designs and engineering changes for general release
  • Acquire and share knowledge of tools applicable to electronic engineering.


Skills & Experience
  • Experienced in design capture using relevant tools
  • Experience of R&D project lifecycle PCP/ECR/ECO
  • Proficient in the use of CAD tools for the creation of schematic diagrams and printed circuit boards
  • Good communicator, able to effectively interact with range of technical and non-technical colleagues
  • A degree in Electronic Engineering is essential.


How to apply: If you are interested in this position please send your CV to recruitment@paxton.co.uk.





Mechanical Design Engineer

Department: Development

Location: Brighton, United Kingdom

We are looking for a Mechanical Design Engineer to join our team based in Brighton that is eager to join us on our exciting journey as we continue to grow and lead the way in new product design. This is a role where you will be responsible for providing new mechanical design solutions to the development department, working together to achieve our company objectives. You will most certainly play a key part in modifications, support of existing product families, product creation and engineering change processes.

Key Responsibilities
  • Effectively formulate and analyse high level requirements to develop mechanical engineering solutions
  • Effectively work within a project team, acting as project lead when necessary
  • Create detailed engineering work plans and requirements/specifications
  • Provide detailed mechanical engineering designs to meet project requirements and timescales directly, or, via others
  • Ensure that designs are properly verified according to engineering procedures and comply with relevant regulatory standards
  • Translate design briefs from internal customers to effective solutions
  • Approval of designs and engineering changes for general release
  • Acquire and share knowledge of tools & technologies applicable to mechanical engineering.


Skills & Experience
  • Experienced in design capture using relevant tools
  • Experience of R&D project lifecycle
  • Proficient in the use of CAD tools for the creation of electro-mechanical assemblies
  • A degree in Mechanical Engineering or solid experience in a similar role.


How to apply: If you are interested in this position please send your CV to recruitment@paxton.co.uk.





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